Refund and Returns Policy

At TechGuru Appliances, we strive to ensure that our customers are fully satisfied with their purchases. If you are not completely satisfied with your purchase, we are here to help. Please review our Refund and Returns Policy below for more details on how we handle returns and refunds.

Returns

1. Eligibility for Return

   • You may return most items within 30 days of receiving the product.
   • Items must be unused, undamaged, and in their original packaging.
   • For products that are defective or damaged during transit, we offer a free return and a full refund or replacement.

2. Non-Returnable Items
   Certain products are not eligible for returns, including but not limited to:

   • Perishable goods or consumables (e.g., batteries, cleaning products).
   • Customized or personalized items.
   • Opened or used electronics (unless defective).

3. How to Initiate a Return
   To initiate a return, please contact us at websyntechnologies@gmail.com within 30 days of receiving your order. Provide your order number and the reason for the return. Our customer support team will guide you through the process.

4. Return Shipping Costs

   • For items returned due to defects or errors on our part, we will cover the return shipping costs.
   • For non-defective returns, the customer will bear the return shipping cost unless otherwise specified.

Refunds

1. Refund Process
   Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and credited to your original payment method within 7-10 business days.

2. Refund Eligibility

   • Full refunds are issued for defective or incorrect items.
   • Partial refunds may be issued for items that are returned in a damaged condition or missing parts.
   • If the return is initiated after the 30-day window or for non-returnable items, no refund will be processed.

Exchanges

If you received a defective or incorrect item and would like an exchange, we will send you a replacement item at no additional cost. Please contact us within 30 days of receiving your order to arrange the exchange.

Cancellations

1. Order Cancellation

   • You can cancel your order within 24 hours of placing it, provided it has not been processed or shipped.
   • After 24 hours, cancellation is not possible, but you may return the product once received (subject to the return policy terms).

2. How to Cancel an Order
   To cancel your order, please contact us immediately at websyntechnologies@gmail.com with your order details.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will either send you a replacement or issue a full refund. Please provide pictures of the damage/defect to help expedite the process.

Contact Us

If you have any questions or need further assistance regarding returns, refunds, or exchanges, please reach out to our customer support team:

Company Name: Websyn Technologies Private Limited
Phone Number: 7416092306
Address: H NO 1-98/6, Plot No 28 & 50, 4th Floor, Xeno Space, Arunodaya Colony, Madhapur, Hyderabad, Shaikpet, Telangana, India, 500081
Email: websyntechnologies@gmail.com